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CUSTOMER SERVICE

FREQUENTLY ASKED QUESTIONS

While you wait for us to respond, below are some answers you may find useful.

  • Bring a valid photo ID (driver’s license, passport, etc.)
  • Bring a cell phone for account verification.
  • Bring a bottled water. (Optional: a lock, yoga mat, and towel.)
  • Arrive 15 minutes early to allow you enough time to check in.
  • Wear fitted moisture wicking clothes.
  • Our minimum age requirement is 12 years old.
  • Not permitted to attend heated classes. (Hot Yoga Sculpt, Hot Vinyasa, Hot 26)
  • Not permitted to trial the LIT-SUIT and/or LIT-PANT.
  • Minor members must practice with a parent and/or guardian.
  • All members under 18 years of age must have a parent and/or guardian sign a waiver in person prior to joining Nuzuna.

Each Nuzuna Center offer different classes, please contact your preferred Nuzuna Center directly and a staff will advise you according to your fitness level and comfortability.

All Intro Membership Trials below are applicable for first-time visitors and they cannot be redeemed at multiple Nuzuna Centers.

  • Intro SUPER-LIT – $249/month
  • Intro Premium – $119/month
  • Intro General – $69/month

Please note: All Intro rates will be adjusted to the regular rate according to your current membership plan after the first month.

  • SUPER-LIT: $269/month
  • Premium: $149/month
  • General: $99/month
  • Fitness Access: $25
  • Regular Group Class: $25
  • Infrared Sauna Access: $25
  • Traditional Personal Training: $125
  • LIT Personal Training: $150

Applicable for:

    • Family Of 2+ Members
    • Veterans and Active Military Members
    • Health Care Providers
    • High School and College Students
    • Local Businesses Within The Plaza

To find out whether you qualify for a 10% discount, please email us at [email protected] and send us a picture of your valid Student ID, Driver’s License, or Military ID. In your email, please include which Nuzuna Center you would like to join and which membership plan you would like to purchase.

LIT PT Packages 

  • 4 Sessions Per Month
  • 8 Sessions Per Month
  • One-on-one training with a LIT wearable of your choice (LIT-SUIT, LIT-PANT, or LIT-VEST)
  • Each training duration is between 30-to 45-minute long
  • A minimum of 3-month commitment is required
  • Monthly Auto-Renewal

Traditional PT Packages

  • 4 Sessions Per Month
  • 8 Sessions Per Month
  • One-on-one training without a LIT wearable
  • Each training duration is between 1-hour long
  • A minimum of 3-month commitment is required
  • Monthly Auto-Renewal
  • 8 Pack of 30-Minute Per Session
  • 8 Pack of 1-Hour Per Session
  • Payment Upfront
  • We recommend pre-registering at least 24 hours in advance to secure a spot
  • 8 Regular Classes Per Pack
  • 8 LIT Classes Per Pack
  • Payment Upfront
  • We recommend pre-registering at least 12 hours in advance to secure a spot

Don’t worry, your class packages do not expire, so feel free to use them whenever you’re ready to schedule a session/class.

The $59 Special is a limited-time offer for one month of Unlimited Regular Yoga Classes. Subject to availability, please call 714-760-4771 or email us at [email protected] for further assistance.

Terms & Conditions

  • The $59 Special is valid for first-time visitors and returning clients.
  • Returning clients are eligible to redeem this offer one-time only.
  • The offer is only available at the Nuzuna Costa Mesa location.
  • The offer cannot be combined with other promotions and/or specials.

The $10 Infrared Sauna is a special weekend price for a 30-minute infrared sauna session. Subject to availability, please call 949-617-5990 or email us at [email protected] for further assistance.

Terms & Conditions

  • The $10 Infrared Sauna offer is valid every Saturday and Sunday from 8:00 AM – 2:00 PM
  • The offer can only be redeemed once per day.
  • The offer is only available at the Nuzuna Newport Beach location.
  • The offer cannot be combined with other promotions and/or specials.

The Free Trial is a limited-time offer for 7 days of full amenities and group class access to one Nuzuna Center only.

Subject to availability, please call your nearest Nuzuna Center or email us at [email protected] for more details.

Terms & Conditions

  • The Free Trial is a one-time offer for first-time visitors to Nuzuna.
  • The offer is valid for 7 consecutive days starting from your initial sign-up date.
  • The offer is not valid for returning clients.
  • The offer cannot be redeemed at multiple Nuzuna Centers.
  • The offer cannot be combined with other promotions and/or specials.

  • To open up space for others, we require that you cancel at least 24 hours before class starts, no exceptions. A $15 late cancel/no show fee will be charged to your credit card on file.
  • If you are paying for a class using a class package, you will lose the value of that class and you will not be charged the $15 late cancel/no show fee.
  • Reservations made within 2 hours of the scheduled start of class cannot be cancelled without incurring a late cancel/no show fee/loss of class.

You can cancel your reservation by signing into your myiclubonline.com and click ‘cancel’ next to your reserved class or you can call your primary Nuzuna Center directly for further assistance.

If a class is canceled, you will receive an email notification and you will not be charged. Make sure you’re opted in to receive email updates for your reservation.

Each member can freeze up to three months per calendar year, in one-month increments. We cannot freeze for partial months. If you’d like to freeze your membership longer, you’ll need to cancel and re-start when you are ready. In the case of pregnancy, military deployment, or if a medical accommodation is needed, please contact us for alternative options. Please note that if you cancel your membership and restart a new one, we cannot guarantee your original membership pricing.

To freeze, unfreeze your membership plan, please email us at [email protected] or call your primary Nuzuna Center for further assistance.

To cancel your membership plan, please email us at [email protected] or call your primary Nuzuna Center for further assistance. Please note, if you cancel your membership and restart a new one, we cannot guarantee your original membership pricing.

  • LIT-SUIT is a full-body suit designed for anyone who are seeking to maximize their health and boost their physical performance.
    • LIT-SUIT is comprised of 20 electrode pads that target muscles in the entire body.
  • LIT-PANT is a high-waisted pant designed for individuals who want the added benefits and still look fashionable.
    • LIT-PANT is comprised of 12 electrode pads that target muscles in the lower half of the body.

You can purchase your own LIT-SUIT or LIT-PANT Home Unit through our website at nuzunafit.com or by visiting one of our Nuzuna Center.

We offer sizes for all genders from XXS to XXL.

Using electrical current to stimulate muscle contraction may sound a bit frightening, but we assure you that our LIT wearables are VERY SAFE. The current is not strong enough to reach any internal organs. Our bodies are composed of several layers that the current must pass through.

  1. The electrical current must pass the skin, fat layer beneath the skin, then to the skeletal muscle, and another thick layer of fat before the internal organs.
  2. This thick layer of fat has a significantly high resistance because of its thickness and its high specific resistance, thus the electrical intensity is reduced to ZERO and DOES NOT reach the internal organs.
 

For optimal benefits, two times per week for beginners and elderly people. A maximum of three times per week for professional athletes.

 

What you can expect to feel is nothing more than a phone vibrating in your pocket. All features are customizable and you have full control! If you feel uncomfortable, you have the ability to adjust the setting to your preference.

 

1. Consume at least 24 oz (0.75L) of water before your training session.
2. Consume high carbs snacks 2 hours before your training session. (PB&J sandwich, avocado toast, banana, apple, etc.)
3. Bring your sneakers, socks, towel, shorts, and/or sweatpants.
4. NO alcohol, drugs, or caffeinated beverages on the day of your session.
5. Arrive 15 minutes early to allow you enough time to check in and suit up!
6. Ensure NO use of cellphones or smartwatches while in session. (The frequency may interrupt and potentially ruin your electronic device)

 

Anyone 16 or older can purchase their own LIT Home Unit if there are no health contraindications. Like any other program, we recommend seeking advice from a Physician prior to making a purchase.

  • Elderly People
  • Beginners
  • Athletes
  • Postpartum mothers
  • Pre-and post-surgery patients
  • Post injury patients
  • Busy individuals

Most DEFINITELY! Whether you’re dealing with a neck, back, shoulder, wrist, or leg injury. Our LIT wearables can help you speed up recovery time by repeatedly contract muscles to promote proper blood flow, oxygenate muscles, and flush out lactic acid to help repair injured muscles. It has been an effective remedy to relieve inflammation and strengthen the muscles surrounding the joints.

 

Personal LIT-SUIT or LIT-PANT does not need to be washed after each training session. After each session, the suit should be turned “inside out” so that it can dry much faster.

We recommend washing it after every 3-4 sessions. 

  • Machine set to “Gentle Cycle” (easy to clean)
  • DO NOT turn the suit or pant “inside out”
  • Close the velcro and fasten the zipper
  • Put the suit or pant in the laundry net provided
  • Use gentle detergent or Johnson’s baby soap to wash
  • Lay flat to air dry at room temperature
  • DO NOT use fabric conditioner
  • DO NOT use bleach
  • DO NOT tumble dry
  • DO NOT iron
  • DO NOT dry under direct sunlight
  • DO NOT dry clean
  • DO NOT wring out
  • Use a microfiber cloth and pure alcohol to clean the control box and the suit’s magnetic connection plate once a month

Use a microfiber cloth and pure alcohol to clean the control box’s magnetic connection once a month.

We stand behind all of our products. If your item develops a material or workmanship flaw within one year since your purchase date, we will repair it without charge, or replace it, at our discretion.

Only original, unaltered, and unmodified items are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use.

Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

Nuzuna is not responsible for personal data or items left in returned merchandise. Nuzuna is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. We reserve the right to update the above policies at any time. If an item was installed or is not in its original packaging, we can’t guarantee a full refund.

Our number one priority is your satisfaction. If you are dissatisfied with your purchase for any reason, you may return your item within 30 calendar days for a money-back guarantee. You will be responsible for the cost of the return shipping fee.

LIT Home Unit is not recommended if you have or may have complication(s) listed below:

  • HEART
  •  Cardiovascular Disease, Bloodstream Problems, High Blood Pressure, Cardiac Infarction, Arteriosclerosis, Pectoris, Sick-Sinus Syndrome, Carotid Sinus Syndrome, Heart Failure, or Arrhythmias
  • IMPLANTS
  • Pins, Screws, Plates, Bypass, Internal Defibrillator, or Artificial Pacemaker
  • CIRCULATORY
  • Hemophilia, Blood Flow Disorders, Sickle Cell Anemia, Internal/ExternalBleeding, or Thrombosis
  • NEUROLOGICAL
  • Epilepsy, Parkinson’s Disease, Alzheimer’s Disease, Severe Multiple Sclerosis, Amyotrophic Lateral Sclerosis, Spastic Spinal Paralysis, or Disorientation
  • SKIN
  • Sores, Eczema, Sunburn, Psoriasis, Neurodermatitis, or open wounds
  • INTERNAL
  • Fever, Pregnant, Tumor, Cancer, Stroke, or Lymphedema
  • Acute/Chronic Inflammation
  • Any surgical operation within the past 6 months
  • Abdominal or Inguinal Hernia
  • Critical Ischemia or Lower Limbs

As with any medical training system, there are certain safety precautions you should be aware prior to purchasing and/or participating in the use of the training system.

LIT Home Unit is a strenuous and physically demanding activity. Participants are urged to always consult a medical professional or physician before participating in an activity or starting an exercise program.

There is increased risk of injury by performing an activity incorrectly, especially if you have existing health problem or physical conditions.

If you choose to participate in the use of the training system, you assume these risks of your own free will and accord.

To download the myVisionbody app, you will need to go into the iOS Apple App Store to download the latest version of the app.

When you were creating the myVisionbody account, you may have inputed the wrong email address. To resolve this issue, please send us an email at [email protected]

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